Interview date: 15th June,2019
Interview Time: 9:00 AM to 6:00 PM
Freshers can also apply from IT background.
As a Technical Support Engineer, you will have the opportunity to support our customers and learn cutting edge technologies in the dynamic software security space.
Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive customer experience
Solving technical problems and delivering an experience so profound that customers love using our products and services and actively recommend them to others
Handle customer complaints and escalations (via phone, email, remote desktop) by talking to customers directly.
Skills & Experience
Strong technical knowledge and understanding of IT Security concepts, including networking, firewall and VPN technologies
Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email
Ability to handle escalated calls while using good judgment to make sound recommendations
Advanced computer skills and 1 plus years (Level 1) or 7 plus years (Level 2) including but not limited to: Linux, Unix, Postfix, DNS, BIND, Networking, Network security, Proxies, Email security, http protocol, shell scripting, bash, web proxy, web security, spam filtering, Active Directory
Understanding of network protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP
Thorough knowledge and understanding of the following concepts: Security, Cloud, Firewalls, VPN, Malware, Spyware, Cyber Security.
Experience of installation and configuration of Mac OS, UNIX or Netware.
Location: Ahmedabad ( Gujarat ).
Email ID: email@example.com.
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Associate/Senior Associate -(Technical)
Desired Candidate Profile
Sophos technologies Pvt Ltd
As IT networks grow in complexity, we're focused on keeping IT security simple and reliable. We know that a proper security strategy must include networks, servers and devices-all devices-managed easily through the cloud.
Recruiter Name:Afzal Girach
Contact Company:Sophos technologies Pvt Ltd