Strong technical knowledge and understanding of IT Security concepts, including antivirus, networking and encryption technologies
Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email
Ability to handle escalated calls while using good judgment to make sound recommendations
Advanced computer skills but not limited to: Linux, Unix, Postfix, DNS, BIND, Networking, Network security, Apache, Squid, SQL, Proxies, Email security, http protocol, PostgreSQL, shell scripting, bash, web proxy, web security, spam filtering, Active Directory
Understanding of network protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP
Thorough knowledge and understanding of the following concepts: Security, Cloud, Data protection, Encryption, Malware, Spyware, Cyber Security, Firewalls, Antivirus and Disaster Recovery.
Experience of installation and configuration of Mac OS, UNIX or Netware.
Location: Ahmedabad ( Gujarat ).
Email ID: firstname.lastname@example.org.
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software - Application Programming, Maintenance
Role:Technical Support Engineer
Desired Candidate Profile
Sophos technologies Pvt Ltd
Recruiter Name:Afzal Girach
Contact Company:Sophos technologies Pvt Ltd