Network Security – Technical Support Engineer – SOPHOS – Ahmedabad

1 - 6 Years

Job Description

At Sophos, we are looking for Technical Support Engineer - Network Security.
Kindly find more details mentioned below
Company Name: Sophos
Company Website:
Location: Ahmedabad ( Gujarat )
Job Tittle Technical Support Engineer - NSG
Job Role
As a Technical Support Engineer, you will have the opportunity to support our customers and learn cutting edge technologies in the dynamic software security space.
Main Duties
Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive customer experience
Solving technical problems and delivering an experience so profound that customers love using our products and services and actively recommend them to others
Handle customer complaints and escalations (via phone, email, remote desktop) by talking to customers directly.

Skills & Experience

Strong technical knowledge and understanding of IT Security concepts, including networking, firewall and VPN technologies
Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email
Ability to handle escalated calls while using good judgment to make sound recommendations
Advanced computer skills and 1 plus years (Level 1) or 7 plus years (Level 2) including but not limited to: Linux, Unix, Postfix, DNS, BIND, Networking, Network security, Proxies, Email security, http protocol, shell scripting, bash, web proxy, web security, spam filtering, Active Directory
Understanding of network protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP
Thorough knowledge and understanding of the following concepts: Security, Cloud, Firewalls, VPN, Malware, Spyware, Cyber Security.
Experience of installation and configuration of Mac OS, UNIX or Netware.
Interested candidates who have relevant skillsets can apply for the same.
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Salary: INR 3,00,000 - 7,50,000 PA.

Industry:IT-Software / Software Services

Functional Area:IT Software - Network Administration, Security

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Sophos technologies Pvt Ltd

Sophos Overview - Cybersecurity Evolved
As a worldwide leader in next-generation cybersecurity, Sophos protects nearly 400,000 organizations of all sizes in more than 150 countries from today's most advanced cyberthreats. Powered by SophosLabs - a global threat intelligence and data science team - Sophos' cloud-native and AI-enhanced solutions secure endpoints (laptops, servers and mobile devices) and networks against evolving cybercriminal tactics and techniques, including automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more. The award-winning Sophos Central cloud-based platform integrates Sophos' entire portfolio of best-of-breed products, from the Intercept X endpoint solution to the XG Firewall, into a single system called Synchronized Security. Sophos products are exclusively available through a global channel of more than 47,000 partners and Managed Service Providers (MSPs). Sophos also makes its innovative commercial technologies available to consumers via Sophos Home. The company is headquartered in Oxford, U.K., and is publicly traded on the London Stock Exchange under the symbol "SOPH."
View Contact Details+

Recruiter Name:Dhwanil Manek

Contact Company:Sophos technologies Pvt Ltd

Address :Sai Gulasan Complex,, Next to White House,, AHMEDABAD, Gujarat - 380006,India