Data Centre Operations Engineer

2 - 6 Years
Ahmedabad

Job Description

DUTIES & RESPONSIBILITIES:

As a Systems Administrator you will:
Responsible for delivering the infrastructure to provide customer facing systems and cloud services to Sophos customers. Monitor the systems on a 24X7-shift basis, take action on resolving issues and follow defined escalation paths.

Support Scope
Participate in a regular 24X7 shift rotation
Monitor the CIS infrastructure per defined procedures
Acknowledge alerts and start the incident process
Apply first level resolution procedures as documented and follow documented escalation procedures for incidents
Act as a first point of contact for Tech Support, IT, Labs and qualify their requests.

Technical Requirements
Experience working in systems administration with Windows and Linux
Experience providing user support and system troubleshooting
Knowledge of Cloud computing

Functional Requirements
Ability to communicate clearly, verbal and written
Good customer service skills
Awareness of newest and latest technologies
Displays strong desire to learn new technologies

Professional Development
Continue to develop skills via self-study or classes to enhance performance.

COMPETENCIES

Action Oriented
Problem Solving
Communication
Customer Focus

MEASURES

Customer Focused
Customers are pleased with the responsiveness and professionalism
Users are knowledgeable on how to use IT supported systems

Execution
Results are achieved within the agreed timeframes that are compliant with the projects standards and quality program

Accountability
Tickets are closed quickly but resolved with quality.

Integrity
Regulatory controls, information security guidelines, and company policies are effectively managed and monitoring reveals no deficiencies

Teamwork
Consistently update development plan with manager

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - DBA, Datawarehousing

Role Category:Programming & Design

Role:System Analyst

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Sophos technologies Pvt Ltd

As a worldwide leader in next-generation cybersecurity, Sophos protects nearly 400,000 organizations of all sizes in more than 150 countries from today's most advanced cyberthreats. Powered by SophosLabs - a global threat intelligence and data science team - Sophos' cloud-native and AI-enhanced solutions secure endpoints (laptops, servers and mobile devices) and networks against evolving cybercriminal tactics and techniques, including automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more. The award-winning Sophos Central cloud-based platform integrates Sophos' entire portfolio of best-of-breed products, from the Intercept X endpoint solution to the XG Firewall, into a single system called Synchronized Security. Sophos products are exclusively available through a global channel of more than 47,000 partners and Managed Service Providers (MSPs). Sophos also makes its innovative commercial technologies available to consumers via Sophos Home. The company is headquartered in Oxford, U.K., and is publicly traded on the London Stock Exchange under the symbol "SOPH."
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Recruiter Name:Garima Maheshwari

Contact Company:Sophos technologies Pvt Ltd