2. Validate customer information with our CRM tool and create a S.R. on CRM on behalf of the customer.
3. If call is for existing case, it needs co-ordination with concern engineer to provide latest status to customers.
4. Should have good typing speed to quickly create customers cases/update S.R. in ticketing system ( > 35 WPM).
5. Must have excellent communication and customer handling skills.
6. Must be proficient in MS Office.
7. Resolve non-technical issues over call/e-mail related to product registration, subscription, licensing etc.
8. Candidate would require to work in 24 X 7 Support Environment.
9. Fluent in English Communication (Speaking, Reading, Writing)
10. Previous experience of working with International customer handling phone process is an added advantage.
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Associate/Senior Associate -(NonTechnical)
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Sophos technologies Pvt Ltd
Recruiter Name:Afzal Girach
Contact Company:Sophos technologies Pvt Ltd