Customer Care Representative

1 - 4 Years

Job Description

Pick up around 80 to 100 inbound Calls and gather necessary customer information about caller.
2. Validate customer information with our CRM tool and create a S.R. on CRM on behalf of the customer.
3. If call is for existing case, it needs co-ordination with concern engineer to provide latest status to customers.
4. Should have good typing speed to quickly create customers cases/update S.R. in ticketing system ( > 35 WPM).
5. Must have excellent communication and customer handling skills.
6. Must be proficient in MS Office.
7. Resolve non-technical issues over call/e-mail related to product registration, subscription, licensing etc.
8. Candidate would require to work in 24 X 7 Support Environment.
9. Fluent in English Communication (Speaking, Reading, Writing)
10. Previous experience of working with International customer handling phone process is an added advantage.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Sophos technologies Pvt Ltd

Sophos technologies Pvt Ltd
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Recruiter Name:Afzal Girach

Contact Company:Sophos technologies Pvt Ltd